Frequently Asked Questions

Everything you need to know about shopping with Lumé.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How can I return or exchange an item?

You can return or exchange any unworn item with original tags within 30 days of purchase. Simply visit our Returns Portal to start the process.

What materials are used in Lumé garments?

We prioritize sustainability and quality, using a mix of organic cotton, recycled polyester, and ethically sourced silk in our seasonal collections.

How do I determine my correct size?

Each product page features a detailed Size Guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, Lumé ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.